A Fulfillment Partner That Feels Like Part of Your Team
Stop being a ticket number. You deserve real partners
5+ years at byrd
"My goal is to see customers sticking with byrd for many many years and helping them experience smooth peak seasons so that their operations team is happy. Because if my customer is having a bad day, I’m having a bad day too."
9+ years at byrd
"Customer-centricity has been our priority since day one. However, we have had to undergo various iterations and learn over time what the best structure is for maximizing customer satisfaction. Today, we know that having a dedicated account manager who understands the needs of customers and is available by phone is key. The result? 2025 was by far the smoothest peak season in byrd's history, which is reflected in the feedback from our merchants."
Why byrd is different from traditional 3PLS and FBA
A single, dedicated Account Manager who understands your SKUs, order profiles, sales channels, and growth roadmap by heart.
Skip the generic support queue and ticket ping pong. Get priority access to your dedicated account manager via phone.
We go beyond "Where is my order?". byrd provides Quarterly Business Reviews, expansion roadmaps, and shipping cost optimization.
"byrd has been so far a great service provider! I am quite impressed by their customer account managers and the speed of solving operational issues when escalated to the right division."
"Highly attentive and thorough. The team is terrific; walked us through every step of the way on the onboarding process (including connecting us with an amazing freight forwarding company). And now we are up and running and selling."
"Very friendly and responsive customer service. Direct contact does make it possible to find best solutions for your company."
"byrd's customer service is fast and efficient. Compared to other fulfillment providers, it is very easy to manage post-sale issues, such as returns or handling claims processes."
Proof in Numbers
NPS rating during peak season
#1 rated tech-enabled 3PL
merchants still work with byrd after 2 years
Traditional fulfillment providers vs. byrd
FAQs
How are byrd account managers incentivized?
Our account managers are not evaluated on how many tickets they close. They are measured on customer retention, smooth peak seasons, expansion success, and customer feedback. Their incentives are directly aligned with your success.
How do I get started with byrd?
Simply request a quote. We’ll review your setup, understand your business goals, and show you how a dedicated account manager can support your fulfillment and growth from day one.
What do byrd’s customers think about the fulfillment services?
byrd customers consistently highlight responsiveness, ownership, and the feeling of having a real partner on their side. Account management is one of the most frequently praised aspects of working with us.
On Trustpilot, byrd holds an average score of 4.2 out of 5, which is top in class for tech-driven 3PLs. The trend is clearly positive: since the beginning of 2025, our average rating has increased to 4.9, reflecting growing customer satisfaction.
How does onboarding work with byrd?
Onboarding is guided step by step by your account manager. We support you with system setup, data integration, stock transfers, and even connect you with reliable freight forwarding partners if needed. You’re not left alone to “figure it out.”
Can I reach my byrd account manager directly?
Yes. You have priority access to your account manager via phone and direct communication channels. No ticket ping pong, no generic inboxes, no guessing who owns the problem.
What happens when something goes wrong?
Logistics issues happen. The difference is how they’re handled. With byrd, you don’t escalate tickets through multiple layers. Your dedicated account manager takes responsibility, communicates transparently, and works with you to resolve the issue quickly.
How is byrd different from traditional 3PLs or Amazon FBA?
Traditional 3PLs and FBA rely on generic support queues and ticket-based processes. At byrd, fulfillment is built around people. You work with a dedicated account manager who takes ownership, acts proactively, and is incentivized by your long-term success, not ticket volume.
What does “dedicated account manager” actually mean at byrd?
You get one named person who owns your fulfillment end-to-end. Your account manager knows your SKUs, order profiles, sales channels, and growth plans, and stays with you long-term instead of rotating through ticket queues.
