A Fulfilment Partner That Feels Like Part of Your Team
Bei uns bist Du kein Ticket, sondern ein Partner
5+ years at byrd
“My goal is to see customers staying with byrd for many years and to help them get through peak seasons smoothly, so their operations teams stay happy. Because if my customer is having a bad day, I’m having a bad day too.”
9+ years at byrd
“Customer focus has been our priority from day one. Over the years, we’ve learned a lot about what truly drives customer satisfaction. Today, we know that having a dedicated account manager who understands each business and is available by phone makes all the difference. The result? 2025 was by far the smoothest peak season in byrd’s history, reflected clearly in the feedback from our merchants.”
Why byrd is different from traditional 3PLs and FBA
One dedicated Account Manager who knows your SKUs, order profiles, sales channels, and growth plans inside out.
Skip generic support queues and endless ticket back and forth. Get priority access to your dedicated account manager by phone.
We go beyond “Where is my order?”. byrd supports you with quarterly business reviews, expansion roadmaps, and shipping cost optimisation.
"byrd has been so far a great service provider! I am quite impressed by their customer account managers and the speed of solving operational issues when escalated to the right division."
"Highly attentive and thorough. The team is terrific; walked us through every step of the way on the onboarding process (including connecting us with an amazing freight forwarding company). And now we are up and running and selling."
"Very friendly and responsive customer service. Direct contact does make it possible to find best solutions for your company."
"byrd's customer service is fast and efficient. Compared to other fulfilment providers, it is very easy to manage post-sale issues, such as returns or handling claims processes."
Proof in Numbers
NPS rating during peak season
Top-rated tech-enabled 3PL
merchants still work with byrd after 2 years
Traditional fulfillment provider vs. byrd
FAQs
How are byrd account managers incentivised?
Our account managers are not measured by how many tickets they close. They are evaluated on customer retention, smooth peak seasons, successful expansions and customer feedback. Their incentives are directly tied to your success.
How do I get started with byrd?
Simply request a quote. We will review your setup, understand your business goals and show you how a dedicated account manager can support your fulfilment and growth from day one.
What do byrd’s customers think about the fulfillment services?
Customers consistently highlight responsiveness, ownership, and the feeling of having a real partner on their side. Account management is one of the most praised aspects of working with byrd.
On Trustpilot, byrd holds an average score of 4.2 out of 5, placing us among the leading tech-driven 3PLs. Since the start of 2025, our average rating has increased to 4.9, reflecting rising customer satisfaction.
How does onboarding work with byrd?
Onboarding is guided step by step by your account manager. We support you with system setup, data integration, stock transfers, and can connect you with trusted freight forwarding partners if needed. You are never left to work it out alone.
Can I reach my byrd account manager directly?
Yes. You have priority access to your account manager by phone and direct communication channels. No ticket ping pong, no generic inboxes, no uncertainty about who owns the issue.
What happens when something goes wrong?
Issues are part of logistics. The difference is how they are handled. With byrd, you don’t chase tickets through multiple layers. Your account manager takes responsibility, communicates openly, and works with you to resolve the issue quickly.
How is byrd different from traditional 3PLs or Amazon FBA?
Traditional 3PLs and FBA rely on generic support queues and ticket-based processes. At byrd, fulfilment is built around people. You work with a dedicated account manager who takes ownership, acts proactively, and is incentivised by your long-term success, not ticket volume.
What does “dedicated account manager” actually mean at byrd?
You work with one named person who owns your fulfilment end-to-end. Your account manager knows your SKUs, order profiles, sales channels, and growth plans, and stays with you long-term instead of rotating through ticket queues.
