Take the hassle out of the returns process
Find the order
Customers can opt to find their order by entering the order number and email address used in order, or alternatively, by entering the shipment number and zip code. To further optimize the returns process, a customized link can be sent to the customer directly via email, passing up the first step of searching for the order in the returns portal.
Select items to be returned
Customers can select which items they would like to return, select the amount, and give the reason for return. The return reasons are fully customizable and can be further personalized to match the category of an item.
Generate label and return package
In the third step, the customer can confirm the return in order to generate the return label within seconds, ready-made for printing. The return label will also be included in the confirmation mail which is sent to the customer. In addition, the returns portal supports using virtual return labels. Customers can use generated QR code to return the package 24/7 via Packstation (applicable for DHL in Germany). This green alternative is especially attractive for environmentally-conscious customers.
Get returns confirmation
After completing the returns request process, the customer receives a confirmation mail with a summary of their returns request with an attached return label. When the shipment is successfully delivered back to the warehouse, the customer receives another email, notifying them about the completion and information about the refund status.
Reduce costs, simplify the returns process and delight your customers
Reduce pressure on customer support
Save your time and resources by turning the return process into customer self-service.
Full transparency for all parties involved
Customers benefit from a customer-friendly procedure for declaring returns and you get to know which items are coming back, well in advance.
Save money with on-demand return labels
By moving away from the costly box-included return labels, you are improving the unboxing experience and saving money
Digitally capture the reason for return
Get valuable insights into customer’s exact reasons why they are returning an item by using the fully customizable set of return reasons for your items.
Drive customer loyalty
The self-service return process is a better experience for your customers. They’ll remember that the next time they shop online for your products.
Create a returns portal with your branding
Enable a seamless customer experience and strengthen your brand
With customizability and branding options, we empower you to create an engaging and memorable return experience for your customers, fostering customer confidence in your brand. You can easily customize your returns portal directly in the Customer Dashboard with an intuitive and user-friendly interface that enables quick and hassle-free adjustments to match your branding preferences. Make returns portal your own; the magic is in your hands.
Turn every return into a new order with the byrd returns portal
Our shipping options:
Our Self-Service Returns Portal is currently available for merchants shipping with byrd from the following countries:
- Great Britain
A complete list of countries from which you or your customers can return packages can be found by clicking on the respective shipping service provider's logo: