E-commerce fulfillment service: reliable, fast & transparent

You sell, we take care of the rest. Scalable fulfillment services and professional order processing for Europe

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How E-Commerce fulfillment works with byrd

Your advantages at a glance
A large delivery
  • International logistics network
  • Real-time inventory
  • Organic certification
Packaging process at one of byrd's warehouses.
  • Efficient Pick & Pack
  • Tailor-made packaging solutions
  • Choose your own branding
A large delivery
  • Flexible shipping services
  • Climate-neutral shipping options
  • Express Shipping
Return process at byrd
  • Quality control
  • Restocking
  • Return shipments overview

Technology & Modern Logistics Combined

The result: A scalable eCommerce fulfillment solution for online retailers

E-Commerce Fulfillment Service: Warehousing

25+ Fulfillment Centers in Europe

Our logistics network consists of 25+ logistics centers. With fulfillment centers in the UK, Germany, France, Spain, Italy, the Netherlands and Austria, we have a strong network in the heart of Europe with a strategically attractive location for worldwide parcel shipping. In the next year, the logistics network will be extended and the capacities for warehousing and fulfillment expanded.

With byrd you have the possibility to store your goods in a fulfillment center near your customers in order to minimize delivery times and shipping costs and thus optimize your service performance.

LOT Tracking

Our organic certification is based, among other things, on precise best-before and LOT tracking, which enables seamless batch tracing. With our first-in-first-out system, you can effectively promote products with an approaching expiration date and thus reduce older stocks.

Professional Storage on Pallets and Shelves

Our logistics centers are equipped with modern shelving systems and pallet spaces and offer thousands of square meters storage space. When goods are received in the fulfillment center, we take over the counting of the products on request. All logistics locations have direct truck connections, which enable efficient delivery and storage of the goods. This means that products can be dispatched quickly.

Storage and Shipping of Organic Products

byrd has organic-certified warehouses in Germany that are subject to regular inspections. This means that all necessary measures are taken in the warehouse to avoid contamination or mixing with other products - also known as "BIO-HACCP". This applies to all steps of the logistics chain - from receipt of goods to shipping.

E-Commerce Fulfillment Service: Pick & Pack

Efficient Pick & Pack Strategy

The in-house developed smart warehouse management software facilitates the processing of high order volumes while the error rate remains very low. Thanks to the scalable and standardized processes, both small and large online retailers can benefit from professional and fast order picking.

In the logistics centers, various picking methods are used. Depending on the requirements, we use single-order or multi-order picking. This means that the processing of large batch orders can also be completed within a short period of time.

During packaging, we pay attention to high standards for safe transport of the goods. In addition to simple shipping cartons, we also use double-walled packages, which are particularly suitable for heavy products.

Same-Day Fulfillment

Your customers' expectations are high - we are here to meet them. You can offer same-day shipping so that national shipments are delivered within 1-2 days.

Individual Packaging Options

Would you like to use your own branded boxes? We make it possible. Supply us with your packaging material and we'll use it for your orders.

We Help You to Build a Strong Brand

Packaging is an important success factor in e-commerce (unboxing experience). That’s why we offer tailor-made packaging solutions to create a perfect customer experience for your recipients. On request, you can use tissue paper, ribbons and marketing inserts for your parcels in order to promote your brand or improve your customer loyalty. Thanks to our modern equipment in the logistics centers, the warehouse staff can see which branding measures are required for each order.

Maximum Transparency: Follow the Order Fulfillment Process Live

In your dashboard, you can track the status of your orders live from picking goods from the shelf to creating a shipping label.

Ecological Packaging for Online Retailers

Sustainability is a top priority for us. For this reason, we use as little plastic as possible and only as much packaging material as necessary to ensure safe delivery to the recipient.

E-Commerce Fulfillment Service: Shipping

Easy Worldwide Shipping

byrd ensures smooth shipping around the world. You don’t have to worry about the customs forms – these are generated automatically via our system and the obligatory documents (e.g. pro forma invoice) are added to the shipment. Once the required data has been stored in our system, you can manage the worldwide shipment of your orders effortless, as we take care of all formalities. In total, byrd has already shipped to more than 120 countries.

Offer Different Delivery Options to Your Customers

Through cooperation with various shipping service providers, we can offer a variety of delivery options: From economy shipping to standard shipping to worldwide express shipping. Depending on whether the shipment is time-critical or not, you can choose a shipping option that meets the needs of your customers and allows maximum flexibility. This is a crucial success factor in e-commerce, as 41% of consumers make their purchase decisions on the Internet based on the delivery options offered. Standard packages are delivered in Austria and Germany within 1-2 business days and are insured up to €500. The delivery time for express parcels is one working day throughout Europe and can be organised on request for overseas parcels.

Stable Supply Chain Management

The flexibility in the choice of shipping partners means less risk for you when sending parcels. Especially at seasonal peaks, which are of great importance for online merchants, logistics service providers reach their limits. This often leads to technical failures, operational bottlenecks or even strikes, which would delay the dispatch of your orders and result in customer dissatisfaction. With byrd you can easily switch to other shipping service providers and thus ensure the shipping of orders from the online shop.

Climate Neutral-Shipping

Sustainable management is also an important issue for us and we are convinced that it should play a major role in both logistics and e-commerce. That’s why we offer online merchants the opportunity to send climate-neutral shipments in Germany via GLS and to act in harmony with their brand.

Automatic Shipment Tracking

We also use our technology to provide maximum transparency for you and your customers when it comes to shipments. When you send your items, all data is automatically returned to the online shop, enabling automatic shipment tracking. Because of that, you and your customer can easily check where the package is at the moment.

E-Commerce Fulfillment Service: Return Management

Quality control and re-storage

We carry out quality checks on your products (excluding electronic devices), then put them back into stock and update the inventory. This enables you to get a quick refund and promotes customer satisfaction.

Fulfillment process at byrd

Keep the overview

Your byrd dashboard allows you to keep track of all returns. You can see which customers have sent returns, check the condition of the products and identify the cause of the return. This allows you to optimize processes and improve the customer experience.

Additional services for our customers

Satisfaction for retailers and their customers

In the event of delivery problems, our customer support team takes over the clarification of damage claims and parcel matters directly with our shipping partners. This saves you time and effort. We are invisible to your customers so that your company takes center stage. We communicate exclusively with you and our partners to find solutions quickly.

Arial view of a person searching on computer.

Personal Account Manager

Depending on the shipping volume, you will be assigned a personal account manager who will take care of your specific needs and concerns and assist you in optimizing and personalizing the shipping process.

These businesses are already shipping effectively with byrd

Retailers from all sectors, sizes, and countries already entrust byrd with their logistics.

We take care of your logistics.

Send us a request to receive an individual quote and profit from our benefits: hassle-free e-commerce shop integration, automated data transfer and flexible worldwide shipping.

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What our customers say

"With byrd, we have found a partner who integrated our shop system in just a few minutes and quickly implements projects."
"To be competitive in France, fast service is really important for us. Our customers receive their parcel in 48 hours, which is amazing! We’ve also seen our lost parcel number decrease drastically which helps increase the overall customer satisfaction."
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