byrd Returns Portal For eCommerce Companies

Turn your returns and reverse logistics into a competitive advantage with seamless self-service returns portal

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Take the hassle out of the returns process

This is how our seamless self-service returns portal works for your customers

Step 1:

Find the order*

Customers can opt to find their order by entering the order number and email address used in order, or alternatively, by entering the shipment number and zip code. To further optimise the returns process, a customised link can be sent to the customer directly via email, passing up the first step of searching for the order in the returns portal.

*The returns portal is only available to you if byrd handles your fulfilment

Step 2:

Select items to be returned

Customers can select which items they would like to return, select the amount, and give the reason for return. The return reasons are fully customizable and can be further personalised to match the category of an item.

Step 3:

Generate label and return the package

In the third step, the customer can confirm the return in order to generate the return label within seconds, ready-made for printing. The return label will also be included in the confirmation mail which is sent to the customer. In addition, the returns portal supports using virtual return labels. Customers can use generated QR code to return the package 24/7 via Packstation (applicable for DHL in Germany). This green alternative is especially attractive for environmentally-conscious customers.

Step 4:

Get returns confirmation

After completing the returns request process, the customer receives a confirmation mail with a summary of their returns request with an attached return label. When the shipment is successfully delivered back to the warehouse, the customer receives another email, notifying them about the completion and information about the refund status.

Reduce costs, simplify the returns process and deliver customer enthusiasm.

Your benefits at a glance

Reduce pressure on customer support

Save your time and resources by turning the return process into customer self-service.

Full transparency for all parties involved

Customers benefit from a customer-friendly procedure for declaring returns and you get to know which items are coming back, well in advance.

Save money with on-demand return labels

By moving away from the costly box-included return labels, you are improving the unboxing experience and saving money.

Digitally capture the reason for return

Get valuable insights into customer’s exact reasons why they are returning an item by using the fully customisable set of return reasons for your items.

Drive customer loyalty

The self-service return process is a better experience for your customers. They’ll remember that the next time they shop online for your products.

These companies are already shipping successfully with byrd

Retailers from diverse industries, sizes and countries already entrust their logistics to byrd.

Customisable branding. Create your own custom-branded returns portal.

Create a seamless customer experience and strengthen your brand

With customisability and branding options, we empower you to create an engaging and memorable return experience for your customers, fostering customer confidence in your brand. You can easily customise your returns portal directly in the Customer Dashboard with an intuitive and user-friendly interface that enables quick and hassle-free adjustments to match your branding preferences. Make the returns portal your own; the magic is in your hands.

Turn every return into a new order with the byrd’s return portal

Returns, refunds, and exchanges are all a part of doing business online. However, managing your reverse supply chain can be a time-consuming process, and without a proper system for handling requests, these requests can eat up a lot of time, energy, and money with hours spent on customer service emails and spikes in handling returned products. With our returns portal, you save valuable time by enabling your customers to initiate their own returns.

Our shipping options:

Our Self-Service Returns Portal is currently available for merchants shipping with byrd from the following countries:

  • Germany
  • Great Britain
  • France
  • Italy
  • Spain
  • Austria

A complete list of countries from which you or your customers can return packages can be found by clicking on the respective shipping service provider's logo:

DHL logo
Colissimo logo
dpd logo
Poste Italiane
Post AT

What Our Customers Say

"With byrd, we found a fulfillment provider that provides both sustainable delivery options and gets us closer to our customers with the different warehouse locations."
"To be competitive in France, fast service is really important for us. Our customers receive their parcel in 48 hours, which is amazing! We’ve also seen our lost parcel number decrease drastically which helps increase the overall customer satisfaction."
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